For the fourth consecutive year, customers gave New Jersey Natural Gas (NJNG) top honors for its commitment to excellence, rating the company “Highest in Customer Satisfaction with Residential Natural Gas Service in the East among Large Utilities,” according to the J.D. Power 2018 Gas Utility Residential Customer Satisfaction Study?.
NJNG ranks highest in price, safety and reliability and customer service — outperforming its peers. The company achieved an overall score of 758.
“This is a testament to the dedicated women and men of our company who work so hard to enhance the experience of our customers,” says Laurence M. Downes, chairman and CEO of New Jersey Natural Gas. “We are honored our customers appreciate our efforts in providing safe, reliable and affordable service.”
NJNG also received the highest numerical score in the East on the J.D. Power 2017 Gas Utility Business Customer Satisfaction Study?. NJNG has been recognized for its ongoing commitment to customers 13 times since J.D. Power began measuring the customer satisfaction of natural gas utilities more than 17 years ago.
Source: New Jersey Natural Gas
Date: Oct 8, 2018