Developing a seamless CX journey that enables customers to achieve their cost and reliability goals will ensure customer retention and maintain profitability.
But as rapidly emerging competitors redefine energy standards through efficient, low cost digital operations, utilities companies must reimagine their approaches to customer centricity, innovate with agility, build their brand and leverage digital channels to remain competitive.
That's why we're bringing together Europe's leading CX Utilities professionals to share best practice and work towards common goals such as cultural change, customer centricity, digital transformation, data analytics, process improvement and more.
By bringing together industry thought leaders from across Europe, attending CX Utilities will teach you how to:
Date: Apr 30, 2019